ArchCare at Terence Cardinal Cooke Health Care Center

Google reviews

• S
  Sayase R a month ago

  There is nothing more heartbreaking than trusting a facility to care for your family member only to discover that they were left sitting in their own feces for most of the day. As a family member, it is devastating to see someone you love treated with such a lack of dignity and urgency. The facility has a strong odor of feces, and patients are only showered twice a week. When I questioned the nurses about why my loved one was left dirty and why their basic hygiene needs were not being addressed, the response was essentially that these things happen often and that it would eventually be taken care of. Another major concern is that the patients are rarely, if ever, taken outside to get some fresh air and sunshine. When requests are made for patients to spend some time outdoors, it seems that the nurses are unwilling to go through the process of contacting the doctor because, according to what we have been told, it involves too much paperwork and is too time-consuming. Something as simple as helping a patient get some fresh air and sunlight should not feel like an unreasonable request. That is not an acceptable response when someone's dignity, comfort, health, and well-being are at stake. What has been most upsetting is the apparent lack of urgency or compassion when concerns are raised. Families should not have to repeatedly ask for basic care. Patients should not have to sit in soiled clothing or bedding waiting for someone to decide that their needs are important enough to address. I trusted this facility to care for my dearest loved one when I could not be there every moment of the day. That trust has been deeply damaged. No family should have to wonder whether their loved one is being kept clean, comfortable, safe, and treated with dignity. I would not recommend this facility to anyone who is considering it for a loved one.

• V
  Victor Mangome 2 months ago

  If you love your family member, please think carefully before placing them in this facility. Based on my experience, I have serious concerns about the quality of care, the competency and responsiveness of some CNAs, nurses, supervisors, and the administration responsible for the well-being of the residents. I strongly encourage families to do their own research, ask questions, and closely monitor the care their loved ones receive. Every resident deserves to be treated with dignity, compassion, and proper medical attention. I also intend to bring these concerns to the appropriate regulatory authorities and, where appropriate, the media so that these issues can receive the attention they deserve. Please do your due diligence before choosing this facility for someone you love.

In the order Google returned them. Not verified by Caring Advisor.