Astoria at Rochester

I realize changing ownership and hopefully this will improve the facility Visited friend there. Limited parking available, had to wait for someone to leave each time Front desk staff not friendly at all Room was hot! 80 degrees outside and ac does not work. Family and resident asked numerous times to have it repaired Wires showing on bed control that was changed when we brought staff safety concern. Bed controls not working. Bed would not go up or all the way down for resident to safely get out of bed Weekend staff terrible. Do not answer call bells in timely fashion On positive PT and OT staff excellent. They emphasized skills needed for safe transfer home Deborah in OT and Gwen RN were excellent At this time could not recommend

Can't get ahold of anyone and when you do, they have no idea why your loved one was even discharged from the hospital to their care. I would NOT recommend this place, even in hell. The communication is absurdly bad and staff is unprofessional. Update: they discharged one of my residents home saying they were doing really well and could function independently, only to find out upon their arrival that they've been neglected while at The Pearl and are none of the things the social worker stated. I will be reporting this place as soon as possible. I believe there are some nefarious things happening here. Do not send your loved ones here.

food is not fully cooked it is cold not enough help when someone needs help when they done using toilet don't fully clean bowels off sometimes when someone is in bathroom it takes them 2 hours to get to them they need to hire more help they need to get the ice machines working people have to go thirsty till next day the owners need to go out and buy cases of water for them to get cold and hand out need to hire people that know how to cook right the kitchen is in the basement and instead of bringing the food to the third and second floor first they should deliver the first floor first people want their food cooked well and hot they have mice and not doing nothing and flies that buzz around food the Internet goes out when I'm watching TV it freezes then goes out the wifi goes out sometimes need to check why this is happening the light above the doors sometimes doesn't work the rehab team are nice they work with youneed to get the Internet and WiFi working before anything they need the company they go through to come and check it out