Autumn Lake Healthcare at New Britain

Google reviews

• T
  Terri Cowan 2 months ago

  I moved my mom into Autumn Lake in New Britain about a month ago. After being her caregiver for over 4 years it was time. From the day we got accepted it has been truly easy. Every person I have worked with has been so kind, compassionate, helpful and so caring.Marie who was covering for Kristyn was a joy. Kristyn made the process so fast and easy,Miriam in the finance department has been so very helpful. Angela and Sarah are fabulous. Truly many hero’s at Autumn Lake. I am grateful that my mom is being cared for. She is safe and she seems happy. What a relief.

• J
  James Lee Peters 6 months ago

  My wife was a patient there for two weeks. Her experience was really good. People were wonderful to her staff, medical staff, PT/OT staff… All great. I had Some concerns as a two week visitor to the facility that I thought I would share. I am disabled, on crutches, and for me it’s a pretty long hike from the front door down to where my wife was she was in 1116. But I’m fine to do that… The thing that disappointed me was that you only have three disability spaces near the front door and one all the way back at the end of the meeting that can’t be used as I understand it, by a visitor anyway. The second week I was there a person in a car with no hanger tag and no license plate designation was parked proudly in that one of those three spots every morning by the time I get there. It doesn’t appear that anyone pays any attention to whether or not those spaces are being used appropriately. I also have a suggestion that may or may not be viable, but having had a career and facilities I would think that Cost/benefit ratio would be high on putting a programmable lock on the guest bathrooms on the two floors such that a visitor could get a code when they arrived and not have to trek all the way to a desk somewhere to get a key to go to the bathroom and then track back to drop off the key after going to the bathroom and then trek back again for the desk where the key resides. This would provide a much more pleasant environment for visitors who are disabled or senior and not as mobile as they may have been Earlier in life. Anyway, you will definitely get five stars from Susie as she had a great experience there and mine was good except for these issues with dealing with people who are disabled who are visitors… And I take the time to write this because I would expect that the population we have in there just given the average age , Would attract a lot of visitors who Would appreciate the kind of thoughtfulness that I am outlining. Thank you for asking, Lee Peters.

In the order Google returned them. Not verified by Caring Advisor.