Autumn Lake Healthcare at West Hartford (The Reservoir)

Google reviews

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  Daniela Lockery 3 months ago

  A deeply alarming and unacceptable experience - STAY AWAY! My mother was transferred from UConn Health to Autumn Lake Healthcare at West Hartford, also known as The Reservoir, on Friday, July 31, 2026. She arrived at approximately 5:30 p.m. Upon arrival, her bed did not have sheets or a blanket. At approximately 8:30 p.m., I called to check on her and learned that she still had no bedding, had not been provided food, and had not received her prescribed medications. My mother is a Type 1 diabetic and is entirely dependent on insulin. I called the facility and asked to speak with the director. I was told that her prescriptions were delayed because the pharmacy was running behind. I explained that while I could understand a temporary pharmacy delay to some extent, insulin is not an optional medication. I asked what their emergency or backup plan was if my mother’s blood sugar became dangerously unstable or she went into diabetic shock. I was told they were doing their best and had backup medications available. The following morning, my mother called me and reported that she still had not received her medications and had not been fed. She also stated that she waited more than two hours for her call light to be answered. She is a documented fall risk and needed assistance using the restroom. After waiting approximately one hour with no response, she attempted to use the restroom by herself. She then waited more than another hour before a staff member finally came to assist her. During the night, my mother became so frightened by the lack of care and attention that she called the local police because she feared for her safety. To note, my mother is of sound mind. She was there for rehab after having an amputation of her toe. I contacted the director again and advised that I was on my way to the facility. Due to the lack of medication, food, staffing, responsiveness, supervision, and basic care, I ultimately had no choice but to sign my mother out against medical adv

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  Joann Rouker 3 weeks ago

  Terrible!! Rude. Not helpful. Talked mean to Husband because he peed on floor. He has memory loss, blind and not moble. You do not talk to people with problems like that. I was in room and told the lady nor to talk down to him.

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