Aviva at Fitzsimons

It's a wonderful place to live, I'm happy to be here. Housekeeping is great and the food is great. My room and bathroom are always clean. I shave and brush my teeth everyday and shower twice a week. The social worker told me I have place here as long as I want and I'm not transient anymore. I love it here.

I have been at this facility at least 3 occasions in a year, I have experience and encountered great service from people of different departments. The activities department does an amazing job for the patients especially for those who live in the facility, they made me feel apart of this community just being here for physical therapy. The activity department goes over the top to accommodate and just show pure love, there's never no culture difference, this is the activity department that is ran by Mylene Rodriguez and her assistants Yara and Alani, they are the glue to why people have the ability to feel needed and feel the strength they need. they offer different opportunities from nail care, massages, face masks, arts and crafts and so much more. The therapy department is sensesional, for me they have brought me from not walking and in bed to walking, they do different types of therapy, they have taken care of me and made me feel capable and confident to do things on my own, they are actually HANDS ON and I can name so many people who helped me like QiQi, DJ, Brandon, Maddie, Trish and so many more, they motivated me many times even though I didn't feel like participating in therapy. The CNAs have a huge responsibility and they do a grand job over all, yes there are some days that some things can go wrong but these CNAs try the most to take care of me, Marylu, Favor, Kristin, Mercila, Akansha, Claudia, they have been amazing to me and instrumental in my recovery here at Aviva, I think they are the root of the Nursing department. There are nurses that have been great since the onset of my time here like Samantha, Sidney, Rachel, and some many more. Housekeeping is amazing they assure the whole building is looking great, Neyra is a great director setting example with her department, Laundry is always clean and put back organized in my room. There is so many more things I have to say about Aviva and my great experience here. Everyone at Aviva have all been there for

My friend, recovering from a stroke, fell headfirst in his first few hours, and they simply excused themselves by saying it was the patient's own fault, even though he's still unable to make decisions for himself. And to make matters worse, as we were leaving through the hallway, there was a completely naked, neglected elderly woman in bed. It's a shame the service is so substandard.