Garden Plaza of Aurora

Google reviews

• X
  X xx 5 months ago

  It saddens me to leave this review. After many years of our family members living there, we moved them out for their well-being. When I look at the reviews on this page, I would say these WERE accurate, however, they have new leadership (approx. March 2026) and subsequently, the service has significantly declined. - Staff are leaving left and right. Outside of front desk staff, you’d be hard pressed to find more than a handful of staff who have been there longer than 2 years. And honestly, the reason most of the residents haven’t left is because it’s just so hard of an adjustment moving elders. But many families and residents have shared their concerns in whispered conversations. - Leaks throughout the building but mostly on the second floor, which have resulted in mold and leaks to the first floor multipurpose room. - A whirlpool that is a selling point but has hardly, if ever worked. - Ignored emails or calls from concerned families. Or responses from leadership that are brash. - Someone else already mentioned in their review the front desk staff who don’t acknowledge/speak to people — that’s guests and residents alike (why would onsite leadership be okay with that?). - All of this while prices have consistently been increasing. The final straw was Garden Plaza recently came under new ownership — Life Care Centers of America. Name sounds familiar? Maybe because they were ground zero for elder deaths at the beginning of COVID. A five second Google search will tell you everything else you need to know. Here are the most notable legal actions against the company: 1. Medicare & TRICARE Fraud ($145 Million Settlement with Dept. of Justice where concerned employees were the initial whistleblowers) - Oct. 2016 2. Wage and Overtime Class Actions — 2015-2020 3. Patient Abuse and Neglect Verdicts — 2022 & 2024 4. Employment Discrimination — 2024-2025 & active investigations in 2026 Garden Plaza is the Independent Living side and The Bridge at Garden Plaza is the Assiste

• L
  Lori Underwood a year ago

  We were fortunate to find The Bridge at Garden Plaza after an exhaustive search for an assisted living facility for my elderly mom. During her stay there, she had the best of care and attention we could have hoped for. Staff is very attentive, kind and compassionate and my mom loved them! Food is good and they always had ice cream, a must for mom. Savanna was a great resource as we toured available rooms and considered options. Amber, the director, is wonderful and will easily guide you into the community. Everyone we encountered there was responsive and helpful. Don't hesitate to place your loved one here!

In the order Google returned them. Not verified by Caring Advisor.