Brightview

My mom has been at The Bristol for three years. Staff there is like family to my mom and to me Lisa and her team in wellness are extremely nice to work with to get what’s best for the residents at the facility. Admission staff, Carolyn, Patti, Emily, Denise and Karen are very helpful. Pedro who runs the kitchen is wonderful and treats my mom like his own. The desk staff, Geri, Marjorie, Kim, etc., are amazing. Anytime I need help. They are very accommodating to residents needs. Carol A Seitz

I would give zero stars if that were an option. BrightView Sayville failed my aunt at every possible level—medically, ethically, and humanly. After developing a UTI that went untreated, the physician covering BrightView prescribed the wrong antibiotic. This catastrophic error snowballed into two separate week-long hospitalizations for sepsis, ultimately becoming the driving force behind her transition to hospice care. Once Hospice became involved at BrightView, the situation somehow worsened. Staff withheld prescribed agitation medications, left her sitting in her own filth, and repeatedly allowed her to attempt to climb out of bed despite being a high fall risk. Their response time was so poor that my family felt forced to place cameras in her room so I could monitor her care from home. We also hired our own aide to be with her during the day to keep her clean, safe and protected. There were multiple occasions when I had to drop everything and drive to the facility myself to calm her agitation and physically prevent her from falling—because staff either could not or would not respond appropriately. Even hospice staff struggled constantly with BrightView employees, who argued and resisted adequate symptom management despite medical orders. Ultimately, we had no choice but to remove her from BrightView entirely and place her in hospice respite care elsewhere. Only then was she properly medicated and treated with dignity. She passed peacefully, something BrightView had made impossible. The indignity did not end with her death. After her passing—while we were still paying for her room—I spent hours packing her belongings myself. Despite this, BrightView staff removed her clothing, Christmas decorations, and personal items without permission, claiming they were “laundering” them and planned to redistribute them to other residents, without consulting me or my family. This is especially egregious given that for months prior, we had to fight relentlessly just to get

My parent had to go into Memory care. The Sayville Bristal is understaffed for this dept. We were advised several times to get an outside aide bc of the requirements of my parent, who was not difficult other than the flight risk. They did nothing to ease this transition. They expected us to pay 10k plus a private aide which would be at least another 6k. We had numerous "meetings" with 5 dif supervisors to figure out how to help my parent, with the flight risk. They immediately suggest additional drugs to subdue my parent. They continued to lose them almost everyday bc it is not a locked down facility. We were advised that they were unaware of the flight risk, when it was written all over the paperwork & discussed prior to arrival. When we arrived for visits, the staff was difficult to understand, always sitting next to each other talking, not paying attention to the residents. I witnessed residents falling asleep in their plates of food. The outside courtyard attached to the Memory care was never used. The supervisor had to explain to the staff how to open the doors to said court. It was all overgrown & we were the 1st ppl to ever go out there. Speaking of staff, we also witnessed first hand them being mean to my parent. To which they were more upset about being caught then again taking care of the situation. So many issues I could go on. We pulled them out in one month. I'd given negative stars if google would allow it. This is also called Bristol in Sayville.