Brookdale Hampton Cove

Brookdale Hampton Cove has been wonderful. My Mom arrived on 1 June 2020 and the staff has gone above and beyond. In August, we were allowed to have a 80th Birthday party for my Mom with the family staying in the foyer and the staff bringing my Mom to the Front Door and sat up a table for her to sit at and open her gifts and we got to watch her enjoy her ice cream Birthday cake. We were also allowed so celebrate her 63rd Wedding Anniversary. Again the family stayed in the foyer while the staff brought my Mom to the door and we got to watch her enjoy her ice cream treat. During this entire COVID process, the staff has been very helpful and informative. The family is encouraged to call anytime to check on their loved ones. If you call and ask a question, you will get an answer. All of the staff members have been warm and friendly. They understand the difficulty of having to leave your loved one. While visits are not allowed at this time, the staff has stepped up to make sure the Brookdale Community had a Wonderful Holiday and relayed all of our love to our loved ones. While the experience of not being able to see our Mom has been difficult, it has been made much easier by the wonderful Brookdale Staff.

I am generally happy with the care my parents have received. The staff is caring and responds to questions and concerns. The food could be better, but I think this is a common problem at memory care facilities. Residents' rooms could be cleaned more thoroughly and frequently.

Be extremely cautious before placing a loved one here. The director is focused on selling the rooms. The staff is "not allowed" to assist a resident with many of the daily tasks that a dementia patient can need when the disease progresses. They like the patients medicated so they will behave. There will be very little helpful support when there are challenges. My mother progresses very rapidly. They recommended her to go to a behavioral hospital her first month- this is for a doctor to get the "right" blend of medicine- then return back to the facility. My mom became unable to walk within 6 weeks. It took 3 weeks for an assessment because they did not honor our requests to call. When hospice was finally called, they accepted her immediately. She needed skilled nursing. The director was nothing but rude. He was not helpful or compassionate. Just put your loved one somewhere that has more compassionate management.