Carmel Hills Wellness & Rehabilitation

This place is awful, do not take your loved ones here. My mother was taken here after her hospital discharge and the room paint was falling apart, and the bed provided was hazardous as its brakes were malfunctioning, you could still move the bed and when trying to sit back down the bed started sliding away. Mom is a fall risk and they refused to see her that day for safety evaluation, as per Missouri state regulations they can’t have railings on the beds anymore unless prescribed which is why we were needing to be evaluated asap, as the reason she was hospitalized in the first place is because she fell rolling off the bed and couldn’t get back up. My mother had an accident and couldn’t make it to the bathroom, we pushed the nurse button 20-30 mins later we finally got help. In those 20-30 mins waiting we heard other patients screaming and yelling that they couldn’t breathe and nobody was helping them either. The social worker there used the excuse that some people have behavioral issues, but regardless I can’t breathe is a serious issue and shouldn’t be ignored just because they have behavioral issues. The cna was very much not worried about safety and our concerned of lack of safety devices, saying that if she wants to fall she has the legal right to do so. The halls smell strongly of urine. There is no sense of urgency, no sense of care, and the food looked like dog food. If you care about your loved one please please do not take them here. The social worker called the hotline because I signed my mother out AMA, but it would be more neglectful leaving my mother in this facility than taking her home and consulting with her actual health care team and reassess her health needs at Truman Med as Centerpoint sent her here under hospice despite us not wanting to do hospice care.

The staff are friendly, the facility is clean, and i always enjoy going there and saying hello to the residents on my way to see my relative . I had some business that needed to be taken to the staff and it was taken seriously, and was handled quickly and professionally. I would definitely recommend to anyone who is in need of their services.

So very discussed I Watched a staff member by the name Dasha sit on live for multiple hours as call lights went off and went completely unanswered for hours! Her and other staff members were just sitting in the break room for hours when she finally answered the call lights her attitude was terrible towards the residents as if she’s bothered by the fact they needed something ,like that isn’t literally her job! she mentioned she was going to go take a nap while on the job and she also were saying the name of these residents on her live as if that’s not a safety concern it’s bad enough she was even going live!. these staff are literally only here for the aesthetic and the pay check, I visited this place about 6 months ago the smell is unbelievable it’s very understaffed and the staff they do have obviously just their to get paid or collect hours to graduate from some type of program. By far poorly managed this place don’t need a cleaning don’t need a remodel but Needs to be demolished it’s that ! terrible!!!!!! I wouldn’t even trust these kind of people with my dog, let alone let my dog live in something like this that tells you a lot!!.