Charlotte Health & Rehabilitation Center

Google reviews

• M
  Melody Heath 3 months ago

  I am a patient here. Been here for 2 weeks. Nurse and CNA are here to get a check. They do not care about patients, nor do they want to do the work they came to do. If you ring the call bell. Get comfortable, they'll be in 20 to 30 mins. Pray that the CNA that answers, decided to do work. I should've wrote a review 2 weeks ago. First night here, I didn't have the things need. From my meds, wound vac, and bags for my stomach. I chec ked myself out, to go to the ER to get pain meds that was needed. Think twice before sending loved ones here. Especially if that don't have a voice to speak up when things are going wrong. CHARLOTTE HEALTH AND REHAB YOU GOT TO DO BETTER!!! Thanks to my nurse Rosita, for always getting things done that other wouldn't!!

• A
  adam f a month ago

  UNSAFE, inept staff, and the nurse manager is beyond rude and incompetent. The facility accepted my mother-in-law, with full knowledge that she has fairly severe dementia. She entered with a brace on her knee. My wife visited one day to check on her mom, and not only was the brace not placed on her knee, the facility also said something to the effect of "we let her decide." The facility allowed a dementia patient, with no ability to consent, to determine when the brace was appropriate. My wife informed one of the staff (Garrett) that my mother-in-law would try to wall, and that she was a fall risk - Garrett was dismissive at that notion. Fast forward a week, and my wife (her mother's MPOA) asked to be present via phone at my MIL's ortho appt. The facility assured her that it would accommodate that, but ALSO informed my wife (the morning of the apppt) that her mother had fallen MULTIPLE times, and ALL of the falls were UNWITNESSED. The facility "incorrectly informed" (or lied) to the ortho provider that there were no new issues and that my MIL was compliant with her brace. Neither were true, because my wife noted on one visit that the brace was ON THE WRONG LEG! My MIL can't use a fork, but the facility attempted to claim that my MIL must have removed it and placed it back on the wrong leg. Nope. Further, there were new issues to report to the ortho provider, because my MIL had 5 BROKEN BONES IN HER FOOT. The faciltiy didn't inform us of ANY of the falls or injuries, NOR DID THE FACILITY TREAT THEM. It has been AT LEAST a week since my MIL sustained a broken foot, and NOTHING has been done to address it, despite our protestations. This is, in my opinion, is a clear case of either neglect, incompetence, or a combination of the two. We've asked for documentation of her injuries, and none of those were provided. When my wife spoke to the nurse manager (or director of nursing - not sure of her title) today, the nurse manager hung up on my wife. My wife

In the order Google returned them. Not verified by Caring Advisor.