Charter Senior Living of Dedham

If you are looking for a place full of genuinely caring humans to help look after your loved ones, this is it. I cannot say enough about Charter of Dedham staff as well as the actual physical space. They have thought of all the little things to help make life easier and more engaging especially when transitioning someone to assisted living can be really traumatic. Please consider Charter for your ageing loved ones. You will find a loving staff and feel confident that you’ve made the right decision.

My father-in-law, Brian, recently joined the Charter community, and our family couldn’t be happier with our decision. He is very happy in his new home and is constantly raving about the people, food, and activities. The building is well cared for, has a nice, clean smell and a very homey feel, and the employees are wonderful and caring. Overall, there is just a really nice vibe throughout the community. Our family was initially hesitant to look for an assisted living home for my 83-year-old father-in-law because we had a disappointing experience in the past with my mother-in-law. I reached out to 11 assisted living facilities in the area, and Charter was by far the least expensive, but it was also one of the nicest and most accommodating. I first reached out to Charter for a general information call, and I spoke with Robert Lavelle, the Senior Sales and Marketing Director. Robert was by far the friendliest and most understanding of all the assisted living directors I spoke with. He answered all my questions, and I truly felt that he cared about finding the right fit for my father-in-law rather than simply trying to make a sale. I met Robert in person with my husband, and he answered all our questions and made us feel so comfortable with our decision. He even provided us with a homemade cheesecake to take home to my father-in-law and gave us a tour of the community. We left feeling excited about this new chapter in my father-in-law’s life, and we were even more excited when we brought him back for a tour. Brian immediately felt at home and really hit it off with Robert and the other staff. Robert also went to bat for our family and helped us get my father-in-law into a one-bedroom apartment rather than a studio. It was clear from the beginning that he genuinely wanted what was best for our family. We are so happy with our decision to choose Charter. My father-in-law is happy, comfortable, and truly feels at home, which is exactly what we had hoped for. Robert an

I write this review as the daughter of a new resident. If I could, I would give more than 5 stars! My mother was previously in another memory care for 18 months. We did not do our “homework” and it turned out to not be an appropriate fit. I ended up working with an advocate and she was amazing. She listened to our story and knew to schedule tours at places that would be potential good matches. After 3 (one on my own) we went to Charter. We met with the Robert Lavelle, the Sr. Sales and Marketing Director. Immediately I knew he was caring and a listener. He asked questions and put me at ease. He sincerely wanted to know about my mom and our past experience. He felt Charter could be a place that my mom would thrive. He took us to see the community and speak to some of the staff. By the time we returned to his office I felt this was going to be the place my mother could spend her remaining time… in a community of compassion, knowledge and sincerity. I did go and visit one other place and it only made me feel more confident Charter was the place. Robert and his team…I’m thankful and grateful to all. They really go above and beyond. If you are in the early stages of seeking memory care, I urge you to find an advocate for support. They too, are special people. Lauren Alves