Clear Creek Nursing and Rehabilitation Center

I spoke with Blake, whom I believe is the administrator or assistant in regard to an issue a while back. This young woman was so professional, kind and understanding, It’s really great to know she plays a part in running the facility. She truly made an unforgettable impression and set the standard, thank you.

I find it ridiculous that families feel they can't speak on issues regarding the care of their loved ones, without retaliation. No one should have to worry about their loved one being abused while they are receiving rehabilitation services. There is a CNA here by the name of Lakeisha (sp?) who demonstrated a complete lack of restraint in the presence of residents, guests, and other staff, on June 2, 2026. This happened in the 300/400 wing. On June 2, 2026, our family was bringing our great grandmother food, as we do daily, -when this particular CNA (Lakeisha) began to raise her voice at my partner around whether or not the food we brought was pureed. My partner and I both named that there was zero reason for her shouting, especially in the presence of elderly and vulnerable residents, as well as visitors. She continued to shout and carry on and then made the statement 'If she aspirates, that's not my problem!!' At which point I stated that if that is the case, why continue yelling and circling us? The comment was highly inappropriate and uncalled for. Beyond this, our grandmother's dietary notes state she is to have no straws, yet she was served straws, by staff, for the majority of her stay. Though she was on a pureed diet, she was provided with cookies, by staff, for the majority of her stay. I paint this picture to clearly explain why this CNA's behavior was completely uncalled for, even if she had a concern about what was brought (ground up meat loaf and mashed potatoes). In light of her explosiveness, we were not at all intimidated by her behavior, however we saw the impact on a number of residents who later told us that her yelling left them 'shaking', 'nervous', and 'frustrated'. This type of behavior happens, often, at meal times. Particularly with CNA's. However, this was the first time the aggression was targeted in my family's direction. We have seen residents served 'the wrong food', and mid eating have had plates/spoons/forks aggressively snatched fro

Blake, the Assistant Director is rude, an antagonist, disrespectful and dismissive. Does not respect the patient’s family. Unprofessional.