Clovernook Health Care LLC

Google reviews

• D
  Dorothy Kell 3 weeks ago

  MY OTHER HALF WAS THERE FOR A FEW MONTHS. HE WAS ASSAULTED TWICE. THEY HAVE CAMERAS AND STILL BLAMED HIM. I WAS ON FACETIME WITH HIM AND THE MAN CAME OVER AND HIT HIM. THE PATIENT STAY OUTSIDE ALL DAY SMOKING WEED AND HANGING OUT. MY OTHER HALF TRIED TO LEAVE THE GROUNDS AS MOST DO. HE WAS COMING HOME BECAUSE HIS METAL HEALTH WAS GETTING WORSE DAILY. THEY WERE TOLD HE NEEDED TO SEE SOMEONE FOR TWO WEEKS BEFORE. NOTHING. SHOWERS TWICE A WEEK. IF THEY SKIP YOU, YOU HAVE TO WAIT TILL YOUR NEXT SHOWER DAY. SO WEEKS WITHOUT A SHOWER. HE DID SAY THE FOOD WAS GOOD. HOWEVER THE PLACE IS ALWAYS UNDER STAFFED. SO DINNER OR ANY MEAL WAS ALWAYS VERY LATE. THERAPY WAS SUPPOSE TO BE 3 TIMES A WEEK. NOPE, LUCKY IF HE SAW ANYONE ONCE A WEEK. SOME OF THE STAFF WERE VERY NICE. SOME WERE NOT. OVER WORKED UNDER PAID I GUESS. NURSING STAFF DIDNT WANT TO HELP JUST SHIPPED HIM TO ANOTHER HOME. NASTY ONE TOO. UPDATED, I HAVE A UPDATE. I WAS REACHED OUT TO AND THEY FOUND SOME OF HIS CLOTHES AND ARE REPLACING HIS HAND SPLINT. VERY NICE MAN I SPOKE TO ALSO.

• N
  nyjah 5 months ago

  I am extremely disappointed with the level of care my mother has received at this facility. Two month ago my mother was left sitting in an soiled pullup for approximately 30 minutes before being changed and claims this happened quite a few more times since. This was after being told to just use the bathroom on herself after asking for assistance to the bathroom. I was a nursing home aid in my young adult years and coworkers would refuse help to assistant residents because it much easier to do everything themselves. They want your parent or grandparents to be bed bound. But not too needy because then they'd actually have to do their job. My mother has also made it appoint that staff are more attentive to residents whose families visit frequently, which raises concern of consistency and fairness with care. Every family situation is different, they assume that because you dont frequent, you do not care for your family member and therefore neither should they. This behavior is disappointing and we cannot feel confident that our loved one is being respected fully without being present. Before admission,we were told that my mother would be able to shower when she wished. But when she tries to excerise it aids are agitated and remind her she has 'specific days'. No resident should ever be made to feel like a burden for requesting basic hygiene and this includes being changed. To make matters worse, their were frequent unpleasant odors throughout the facility, suggesting prompt resident care is not being recieved throughtout the entire facility. Families place tremendous trust with longterm care facilities to take care if our loved ones. But unfortunately, based on our experience, I cannot recommend this facility and would encourage others to exhaust their options before locating their loved ones here.

In the order Google returned them. Not verified by Caring Advisor.