Complete Care at Kimberly Hall South

I'd give it ZERO stars if I could - DO NOT put your loved one here. My father was not treated well at Complete Care at Kimberly Hall South. My father went to Complete Care at Kimberly Hall South after being discharged from the hospital for rehabilitation. He was there for about a month August-September 2023, he was given 15-30 minutes of physical therapy 5 days/week and was brought back to his bed where he was left to spend the remaining 23.5 hours of the day - there was no other physical activity other than the 15-30 minutes - how is that rehab? No one provided him time out of bed and we were told we were not allowed to walk with him. His catheter was not dealt with consistently and he ended up with a UTI while there setting his recovery back even further. He received one shower the entire stay - which was at our insistence. His sheets were usually filthy and only changed at the insistence of family. If he was sleeping when food came it was left there cold for hours - and the food was disguising. The tv in the room flashed, ghosted, and was barely operational which was the only source of entertainment he had as he laid in bed for hours. There was an incident that occurred one evening that my mother heard while she was still on the phone with him where a staff member was telling him he was crazy - she spoke to management about it and nothing was ever followed-up on. I tried reaching out through an email to Complete Care Management which operates the facility on 9.3.23 and have never been responded to. I have since filed a formal complaint with the AG's office and CT Public Health about the unacceptable level of "care" at this facility and the treatment of those left in their care needs to be looked into. Writing this review is one avenue for me to warn others about Complete Care at Kimberly Hall South. Totally unacceptable treatment of my father, or any human for that matter, while at this facility. How is a facility like this allowed to operate? If they are shor

Thank you for taking care of my Sally Fentner. She looks very good and her appearance is beautiful. She looks like she is getting much better. I hope to see her go home. God bless you Roberta Hodge her former Caregiver

Nothing against Kimberly at all but this survey doesn't identify the company among many that I could be reviewing. If you can identify yourselves maybe I can zeeo my memory in on which vall she was involved with. I'm sure she did s great job!