Comprehensive Rehab and Nursing Center at Williamsville

My mom has had good treatment here and also a few bad ones but overall I have to say any problems she had were addressed immediately. She has adjusted well and we are hoping things stay this way. There are activities to do daily and also outside entertainers are brought in which the residents really enjoy.

i am very pleased so far with my sisters care. everyone is very nice and helpful. the people also who bring the trays of food go out of their way to make sure everything is ok. it has not been long but so far i am very pleased and appreciative

This facility is not just poorly managed — it is neglected from the top down, it’s quite literally disgraceful. The building itself is falling apart. Cracked walls, peeling drywall, broken furniture, and patient beds that are visibly damaged. Garbage sitting in window sills. Rooms and bedding that were dirty. This is supposed to be a rehabilitation center, not a condemned property. Residents were wandering the halls unsupervised. One individual wearing only a diaper was entering other patients’ rooms. Where is the leadership? Where is the accountability? That alone tells you everything you need to know about the level of care here. There were no bed railings for fall prevention. When concerns were raised, staff stated we should “expect her to fall out of bed” and that she “needs to figure it out.” That statement alone reflects a culture problem that starts with administration. There were no accessible call buttons for patients to request help. In a facility caring for vulnerable individuals, this is not only unacceptable, it’s careless and dangerous. Administration sets the tone for care, safety, and standards. Based on what we personally experienced, those standards are severely lacking here. This facility is dirty, unsafe, poorly maintained, and shockingly dismissive of patient well-being. Families trust leadership to protect their loved ones. That trust is not being upheld. Do not place someone you love here without thoroughly investigating first.