Crest Manor Living & Rehab Center
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Open
3.5
115 reviews
Every day · Open 24 hours
Google reviews
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syble rath-wright 3 weeks ago
I had to put 1 star couldn't go any lower. My mother is there right now for rehab for the 2nd time. This time is worse. Both times given wrong meds.luckiky my mother learned last time to ask what the meds are. Last time e as given morphine by "mistake". I was called about it and was told they would check on her every 4 hours!?! Are you kidding me? No you check her every 30 minutes or better yet stay in the room with her! She was brought to crest manor with a covid breakout throughout the facility. Maybe the family should know about this before the patient goes there?!?! She has sat with a bowel unit 4 hours. She sits with urine diaper for hours. I have spoken to aides they push it off to another aide. God forbid its lunch time because apparently no aides work then. If I had a parent or loved one needing to go somewhere stay clear of this place. I will be reaching out to my attorney on Monday. This is clearly elder abuse! If she was able to walk i would be going to bring her home! And to top it off all her clothes are missing! I cant be sure who took them but I can pretty sure pin it to the laundry people. But think its definitely is staff that work there!
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Sally Humphrey 4 months ago
I have a sister who is mentally and physically disabled and has been a Crest Manor for a few years. She has been in places for over 50 years and she LOVES Crest Manor and the staff. They’re friendly and caring. It takes a special person to work in a nursing home!! Phyllis at the front desk is so helpful and knowledgeable and always ready to help!!
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Kaylee P 4 months ago
My father was a resident here for less than 24 hours. He was discharged here from the hospital after a surgical repair for a broken arm. By mid morning the next day, he had fallen. The family was not notified because the nurse was “too busy.” We only received notification that he fell after he fell a second time and injured himself to the point of being sent back to the hospital. When we went to retrieve his belongings, we found his room unsecured and the television on. Thankfully he did not have to return here.
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Margaret Andrews 4 months ago
I went to visit my cousin who is a resident of Crest Manor over this past weekend. There were only two people working the unit, as reported to me my an aide or nurse(no id bages) on either of the two people there. I was there for 4 hours and the only people I saw were these two people. He needed pulling up in bed. The one “nurse “ told me that there was no one to pull him up in bed. She would try and call another floor to get him pulled up. Waited no one showed while we were there. My daughter and I pulled him up and positioned his feet, placed heel protectors on his feet. The room was a total mess, there were piles of things on two large chairs, there was trash on the floor under his bed. We left after 4 hours and returned Sunday morning. My cousin was in the same position he was in when we left Sat. Same clothes on. Same trash on floor, the only thing that had changed was the trash can had been emptied.
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nancy moore a year ago
They are severely short of staff. Almost unsafe at times with the amount of help they had . Mostly evenings and nights and weekends. After hours, call bells could be on for an hour. I do have to say that after we said we would take my mom home AMA, they did attempt to straighten things out. Though they had also had other complaints as well. The charge nurse was staying late and came in on the weekends to help. They were going to randomly check on things on the night shift. They gave us the supervisors phone number if the call bell stayed on too long. My mom was in rehab, she could not get to the bathroom by herself. I do have to say that the nurses I met were very nice. The PT, OT, speech therapy, social worker were all great. I did meet some very helpful aides. I felt bad for them. They were stretched way too thin. They did have a new batch of workers getting ready to start.
In the order Google returned them. Not verified by Caring Advisor.
- Address on Google
- 6745 Pittsford Palmyra Rd, Fairport, NY 14450, USA
From Google · 09 Nov 2026
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