Diversicare of Big Springs

My MIL was sent to this facility after a stroke. Daily they denied her ordered medications, including checking her sugar to give insulin. She was always dirty, never bathed but once a week, and only after we complained repeatedly. Meeting with the director, and head nursing staff did nothing. She developed a horrible bed sore, and we were promised treatment from wound care that never happened. We decided to try to bring her home on Hospice. They enrolled her on a Thursday. Family found her unresponsive, half hanging out of her bed, her urine was black. The staff refused to help & family had to call 911 to get an ambulance. At the hospital, her wound was horrendous, and smelled like death. Her blood sugars were horrendous, and it was obvious she hadn't received insulin in days. She died of urosepsis, and her urine would have been bloody or black for days. After she passed away, the facility lied to investigators and said she was discharged with family. Do not allow anyone you care about to stay in this facility. She was a nurse 34 years- and they purposely retaliated against a hospice patient-because we demanded better treatment.

I am writing to formally express my profound disappointment and serious concern regarding the care my 80-year-old mother received during her stay at Diversicare. Despite her being at the facility for over a week and showing steady daily improvement, it became painfully clear that the staff was unaware of her critical medical condition and history. My mother, admitted due to fluid accumulation around her lungs caused by heart failure, was treated as if the issue was unknown to the nursing staff. Although she rarely complained—except about the food—they failed to investigate her pain appropriately. When I visited with my brother, it was obvious that the nurses did not understand why she was there. I had to explain her condition and medical background, and only after insisting was an ambulance called within ten minutes. Upon hospital admission, 40 to 50 ounces of fluid were removed from her lungs—an alarming fact the facility had completely overlooked. From my personal experience caring for family members with serious health issues, I believe the operations at Diversicare reflect a disturbing disregard for patient welfare. The staff seems more focused on deflecting responsibility than addressing genuine medical needs, especially for vulnerable patients who "never complain." While some nursing staff appear to care, they seem silenced by those with more experience but no empathy. The lack of proper care and attention I witnessed is unacceptable and, frankly, comparable to some of the worst neglect imaginable. I strongly urge that Diversicare’s practices be thoroughly reviewed and that serious reforms be implemented. This facility currently prioritizes convenience over quality of care, putting vulnerable individuals at significant risk. The neglect and ignorance I experienced lead me to believe that, had my brother and I not intervened, my mother's condition could have had fatal consequences. It is imperative that this facility no longer be allowed to operate without

This facility was one of the worse places I have EVER had to visit. My husband was there a few months ago and he kept getting infections because the staff wasn't cleaning and changing his bandages properly. My husband fell there twice and he had to tell me he fell. The staff said nothing until I asked them about it. I tried speaking with management about the situations that kept occuring and all I was gave was excuses. Half of the staff there is rude and very uncaring about the people that live there or receive any treatment there. I wouldn't leave my worse enemy there. I even overheard nurses laughing and making jokes about certain patients there that hadn't received baths in months. If you have family members there Please check on them regularly because that place is horrible.