East End Health & Rehab Center

My mother has only been there a little more than 24 hours and so far I'm not very happy. When we stepped off of the elevator the OVERWHELMING SMELL OF URINE AND SOME TYPE OF CHEMICALS IMMEDIATELY took my breath away!! I have been a patient of many in patient rehab/ nursing facilities (due to my Lupus) and I have NEVER encountered a smell quite like this one! There are 20 other things I can speak on, including the appearance of the DIRECT SUPPORT STAFF, which includes ALL direct support. Nothing about their appearances says PROFESSIONAL..or GOOD HYGIENE.. or you can TRUST ME with your LIFE! I think this was a mistake.. I'll give them until Monday when I'm able to meet Admin staff then maybe this will change🤦🏾‍♀️🤷🏾‍♀️

The staff doesn't care about your needs and this includes the nurses. The food is terrible and the lowest quality imaginable. I wasn't washed daily nor were my teeth brushed. The aides can treat u rough. They come when they feel like it. It can be 20 minutes or an hour before an aide comes. They laugh, yell and carry on in the halls especially at night with no regard for the patients. The aides of course, are overworked and understaffed. It is a dirty environment and smells of urine and feces. My bed wasn't changed regularly. The entrance will remind u of a funeral home.

Unfortunately, this facility is unable to provide the services and care necessary for patient’s to help improve their quality of life. Be sure to check in on your Loved One. Follow up that Doctor’s orders are being followed and carried out. Don’t trust that they are because in our case they were not. Don’t be bullied into signing things. We have responded to the below number many times with no solution to any of our concerns. We have asked for detailed billing…. This is something that every facility has given us with a Welcome packet as we walked in the door to visit. If they must be at this Facility !Be sure to check on your Loved Ones! Make sure they are getting the Care that they need. We can’t stress enough that aging family members including the spouses need to be treated with the respect they deserve. Ask as many questions to understand what is happening with your Loved One’s Care. Again, don’t be rushed to sign any PREDATED paperwork without writing the correct date yourself! If you see that things are not getting done moving forward call your insurance company, call department of Aging …use as many resources to get answers to find help for your Loved One’s specific needs. If you’re reading this far …. God Bless you and Your Family in this time of need.