Friendship Village of South Hills

Google reviews

• A
  Amy Fantazzi 3 weeks ago

  I have been a nurse for 20 years. I have been a hospice nurse for 14 of those years. I spend my days traveling from nursing facilities, hospitals as well as private homes throughout the Pittsburgh area. I have witnessed varying quality of care and general upkeep of institutions. Last evening I was visiting a family member on the memory care unit at friendship village of South Hills. I arrived at the facility at approximately 6:30 PM to find the residents gathered around the common room with the activities staff for a group activity. I had never visited this facility in the past or this unit. I was amazed at the cleanliness of the surroundings, the attentiveness of the staff toward the residents as well as how the staff greeted myself and my friend as we entered the unit. I sat with my family member visiting and observed staff and their interactions with the residents. I was impressed to say the least of the compassion and caring provided by staff to their residents. The years of experience in nursing can cause you to become jaded. I felt the need to do a review to give kudos to the 3 to 11 staff present during my visit. Friendship village of the South Hills in my opinion one of the most impressive facilities I have visited. The facility is quite beautiful, but most importantly, observing staff maintaining safety and dignity of all the residents present. Residents were approached with respect, staff members engaging with the residents, holding their hands ensuring their needs were met. Hats off to you, friendship village of the south Hills and your staff. Thank you for taking care of our loved ones.

• E
  Erin Blechman 5 months ago

  Our family chose Friendship Village of South Hills because we were repeatedly assured that it offered a continuum of care and that residents could age in place as their needs changed. Unfortunately, our experience was very different from what was promised. Our parents moved into the independent living building in 2018, and when the memory care facility opened in 2019, our father became its first resident. We believed we had found a community where he could live out the rest of his life, regardless of how his dementia progressed. The marketing materials and sales presentations emphasized that all levels of care were available and that residents would not have to leave the community as their health declined. As our father's dementia advanced, however, Friendship Village ultimately told us they could no longer care for him and required him to leave. This was devastating for our family and completely contrary to the expectations that were created when we chose the facility. We made a major financial and emotional commitment based on the promise that he would be able to remain there throughout the progression of his disease. The forced move was extremely difficult for him. After having to leave the community he had called home for years, he was transferred to another facility. He passed away just 90 days later in June 2025. Our family will always believe that being uprooted from familiar caregivers, surroundings, and routines during the most vulnerable stage of his illness contributed to his decline. While the facilities themselves are attractive and well-maintained, appearances do not make up for what we feel were misleading assurances about aging in place. Families considering Friendship Village should ask very specific questions about what happens when a resident's care needs exceed the services currently available and get those answers in writing. We feel deeply disappointed that, after trusting their promises and building our lives around their continuum-of-car

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