Hawthorne Gardens Senior Living Community

My loved one has been residing at Hawthorne Gardens in Assisted Living for over 10 years now. We’ve experienced multiple changes in ownership and management, high staff turnover, and annual price hikes that are reported to be consistent within the industry. And he continues to reside there and thrive after 10 years. Part of that is due to the consistency of trusted key players who keep the place running, who genuinely care about residents and communicate with respect & transparency. The activities, routines, and care according to his service plan are at just the right level for him to maintain the independence he still wants, while maintaining his safety and care. One of these beloved key players who has been the face of HG, literally the smiling face you see when you enter, is sadly moving on after several years to relocate. She will be missed dearly by residents, staff, and families alike. Management are working to develop key players in these leadership roles and build a dependable, caring team of staff and caregivers. One area that could use improvement would be the food, which often seems to be one of the most common complaints among residents. Management does meet with residents for feedback and try to adjust menu offerings for variety and it can be a challenge to please everyone. My loved one has special dietary needs and while we understand the inability to fully guarantee no cross contamination, like restaurants, it would make a huge impact if they could develop a set of options that were identified as GF, DF, vegan, etc., on the menu. That way a resident could order accordingly and not have to guess or communicate through new staff, and accidentally be served or ingest ingredients to which they are sensitive or allergic.

Our brother is a resident at Hawthorne Gardens. During a recent visit, we were so impressed by the job the new management is doing under the direction of Katie Webb. Everyone was so friendly and kind and addressed our brother by name. Many diverse activities are available for the residents, and the facility is clean and attractive. Katie was on site and she interacted with the residents and visitors. She was very helpful, has such a positive attitude, and is responsive to all questions. In short, we are very happy with this facility!

My Mom has been at Hawthorne Gardens for 7 years. Until this past year I couldn't have rated the community higher than 3 stars (and some years were a 1 star). The past year with a new management team and a staff of people who work hard and care, I can confidently give the highest rating possible.