Hazelwood Enhanced Memory Care

Google reviews

• K
  KH 2 months ago

  Do NOT leave your loved one here. Adventist Hospital forced ours into this facility directly from the ER, claiming they "don't deal with dementia"—even though he was in severe unmanaged pain. ​Here is the reality of this facility: ​False Advertising & Staffing: They advertise having a Nurse on duty, but every single time we asked, staff admitted there is no Nurse present. There is no one on-site qualified to handle basic wound care. ​Neglect & Lack of Care: No onsite Nurse. No one to handle basic wound care. No one assists residents with basic needs. They sit in soiled diapers for so long they get horrible diaper rash. We watched a resident quietly plead for help going to the bathroom for over 30 minutes with zero awareness from staff. We actually had to find someone to assist. We also had to step in ourselves just to give our loved one food/hydration. ​Filthy, Unsafe Environment: The facility smells strongly of old, stale urine. I saw spiders in the resident rooms. Pillowcases had some sort of red/brown dried fluid spotted all over them. These were supposedly fresh from laundry. ​Unbearable Conditions: A loud, high-pitched alarm goes off constantly—staff seem so desensitized to it that they ignore it, but it is deafening and distressing. ​Visiting hospice staff was so alarmed by things they had to call their boss. This place is unsafe and vulnerable residents are left to suffer. I wonder how many residents don't have any visitors so no one is aware of the conditions. At over $600/day, please look elsewhere.

• Z
  Zachary Mayer a year ago

  Initially, my family felt Hazelwood would be a good fit for my mom, but over the past two months of her nearly six month stay, my opinion has declined sharply. While I believe my mother is safe, and her basic needs are being met, I have significant concerns about this facility. They have fallen short of everything they offered when we toured the facility; activities, 30-60-90 day formal reviews, cleanliness, staffing ratios, etc. There do not seem to be many structured activities - most of the residents are sitting idly or wandering. (Which I know can be normal, but I have had family on my wife's side in memory care and that was not the case.) There have been no formal reviews about my mother's care or situation. The staff is communicative regarding her status, but it's usually along the lines of "she is doing great!". The cleanliness of the facility has become a problem to me. There is a consistent urine odor and the general areas do not typically feel clean or maintained. There have been Super Bowl decorations that have not been removed for months, and Christmas decorations by the front door since we moved my mother in February 2025. The staff has constant turnover. I know it is not easy to find qualified care workers, but this place is poorly managed from the top-down. I do not blame the workers, but I cannot tell you how often I observe staff completely checked out and not engaged in the care of the residents. To me, that is a management problem, not a worker problem. Generally speaking, I would not recommend Hazelwood Advanced Memory Care to anyone seeking placement for their loved one. We are now considering other options. It is my sincere hope, for the sake of the residents, that this place gets its act together, but they need to make some significant changes and hire qualified managers to make that happen.

In the order Google returned them. Not verified by Caring Advisor.