Highland Hills Post Acute

Do not send your loved one here. They allow their patients to mess themselves and then make them wait to change them. The family members room had dirty diapers on the floor, they don't change bloody sheets, if they mess themselves they just wipe them down regardless if they still stink or not!!! They leave urine bottles on the floor, they leave when they are done drawing blood stuff on the floor. It is dirty, when you call to complain not one person gets back to you from the Administrator, to the DON and ADON, phones get disconnected and you cant call in. Run, Run, Run. This place is horrific. They respond to you on the website, but when you call their voice mails are full. Hmm I have left messages for the Administrator, DON and ADON and NOT ONE PERSON called back. Run, run, run - The only good thing I hear is about their PT/OT that is pretty sad. And that is not even that great. Don't allow these places to fool you! They don't do what they say!

Absolute terrible care provided. They say they have a 2 hour window for medication distribution, one hour before and one hour after scheduled time. Very seldom did they meet their own time parameters. My father had to get specific meds at a regimented time for his health condition. Even after adjusting his scheduled time for his meds because it “interfered” with shift change they still gave his meds outside of their own timeframe. I called my dad on the morning of his second full day there; he did not feel good; said he had not received his meds yet. It was almost 1.5 hours from his scheduled time (outside their own timeframe). After I called and left a message for the Director of Nursing he finally got his meds within 15 minutes.  At that point, I arranged for my dad to have his meds at the bedside so he could control when he took his needed meds.  But the staff continued to try to give him these meds even though arrangements were made for him to keep them at bedside.  Another issue is my dad has several back issues where he could not sleep in their bed; it caused additional pain. We asked for a recliner chair every day that he was there, but they gave him a wheelchair to sit in. He sat and slept in that wheelchair almost 24/7 the entire time he was there. We were told numerous times by numerous staff they don’t normally have recliners and would have to look for one. But there was no follow-up. I suggested they rent one from a DME company; I was basically told no. I would talk to the day time staff; then the evening staff and they would know nothing about the recliner request. No communication whatsoever. His last day there (because we removed him from that horrific situation) we met with the NP, DON, case manager and director of therapy; the DOT said he knew of a recliner chair for my dad. It was too little too late. My dad was very willing/interested in walking using a walker with stand-by-assistance. The nurse supervisor on the weekend told me and my dad she

This rehab center maintains a clean, welcoming, and comfortable environment. The housekeeping team does an excellent job keeping rooms and common areas spotless. Their hard work, attention to detail, and friendly attitude truly make a difference for patients and visitors.”