Ignite Medical Resort South Charlotte

⭐ 1-Star Review My family and I are extremely disappointed and upset with the care my mother received at this rehabilitation center. There were multiple occasions when my mother was left for hours without anyone responding to her call light. At the time, she was on oxygen and physically unable to yell for help. She ultimately had to call me from the facility and ask me to get help for her. No patient who is dependent on oxygen should ever be left in a situation where they cannot get assistance when they need it. The facility appeared to be severely understaffed, and unfortunately, my mother experienced the consequences of that. What concerns me even more is the way she was treated when she wasn’t recovering as quickly as staff apparently expected. She was called “lazy” by staff, despite the fact that she had been through a serious medical situation and was trying to recover. Mental health and emotional well-being are just as important as physical health. Patients deserve compassion, patience, and dignity—not to be made to feel like they are a burden because they aren’t recovering on someone else’s timeline. We also had a very disappointing experience with the social worker, Jessica. I felt that she did very little to advocate for my mother or help our family prepare for her discharge. We were given promises and information that did not match what actually happened, and we felt that we were not properly supported in making sure my mother could return home safely. Being stood in the face and told things that we later found to be untrue was extremely frustrating. It also felt like my mother was being rushed out the door, rather than making sure she was truly ready and that a safe plan was in place. The director was not helpful either, and even now that my mother is home, our family has been left to figure out far too much on our own. What is especially frustrating is receiving a call after she came home asking us to check on her, when we did not feel that same co

So far it has not been great! My mom is currently having mobility issues so she is unable to get up to use the restroom without assistance. Her first night here, she called me to have me call the front desk to ask them to help her after urinating on herself. She called out for help, pressed the call button on the remote but no one responded for over an hour! She has been having breathing issues so she could not yell loud enough for them to hear her through the closed door. The second or third night, her leg fell off the bed and she was not able to lift it to put it back on the bed; she waited for over an hour for someone to respond. Today, she said that she communicated that she had to use the restroom during lunch time and they advised her that the staff is too busy during lunch to assist her, forcing her to urinate on herself again. All I know that no one should have to sit in their own bodily waste! It takes less work to clean out a bedside toilet than it does to get someone up, clean them, change clothes, change bed sheets and get someone back into bed!! As of right now, 2 stars is being generous! I just hope she doesn’t get a UTI or an infected bedsore.

I just want to say I’ve been keeping up with a lot information on you guys I have a two family’s member that lives there, they don’t care I can’t say about ALL but I can say it’s a few that actually care. They are under new management and when I tell you their night supervisor so rude to them. Y’all need to get things handled ASAP before the news gets there.