Life Care Center of Stoneham

Google reviews

• S
  Stephen Mcgarvey a week ago

  After several months of my mom being at Life care center of Stoneham, we brought her home today. If I was just rating the care center I would give it 4 stars as far as cleanliness, the employees and overall. The reason I am only giving one star is because of the unprofessionalism of Leanne. The last two months of September and October we had to pay privately as medicare stopped paying which is 14,750 a month. I gave a check late September to cover September and October. We were told we would get a credit for the four days in October that she wouldn't be there. We were also handed a bill today at discharge for a couple weeks of physical thereapy in September for over 2800 today. Not once were we told that she had to pay out of pocket for physical therapy and myself my brother and my sister were there several days a week. When we got my mom home we decided to call Leanne who I believe is second in charge. We asked Leanne a question and she said she had sent an email on the subject. When we asked her if she could resend the email she said "I already sent it and you need to find it because I am not sending it again." You would think spending 15 grand a month you could get an email resent. At this point Leanne seemed very agitated and she made it clear that she didn't want to talk to us anymore so we asked nicely if she could give us the cooperate number for life care center and her response was" look it up on google" I'm not sure what Life care center expects from their employees but I don't believe this would be acceptable. Leanne can be very nice and I'm sure she has plenty of good reviews but when she got upset today when we were asking questions it was disturbing how she acted.

• K
  Kim Lee a month ago

  My Dad has been at Lifecare in Stoneham for about 8 months. After frequent falls at home, he ended up at Lifecare for short term rehab. He has received excellent care and physical therapy. We realized it was not safe for him to live independently at home. There was a waitlist for long term care, so I visited about 20 other long term care facilities North of Boston. I work in healthcare and found only a few places I would consider transferring him to. In the meantime, the staff at Lifecare continued to provide excellent care to my Dad. Leanne, Kim, Trish, the medical assistants, nursing staff, housekeepers, activities coordinator and the medical team have all made his experience a good one. My Dad likes it here so much he wanted to stay. He is social, enjoys going to exercise groups, playing bingo, watching movies and going to the weekly outdoor BBQ’s in the summer. I visit, we play cards and get an ice cream at the new shop they opened at the center. The staff is supportive and attentive. Overall we are grateful for all the employees at Lifecare in Stoneham who have made his transition to long term care a pleasant one.

In the order Google returned them. Not verified by Caring Advisor.