Mecklenburg Health & Rehabilitation

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They refuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

My mother was a resident at Mecklenburg Health and Rehabilitation for several years before passing away in January of 2026. I could not have asked for a more compassionate and caring staff. Nursing, administration, social work, recreation, therapy, maintenance, transportation, environmental services, front desk - staff in all areas worked to make her life as pleasant as possible, and I observed them doing this for other residents as well. I received prompt calls with medical updates and staff was always receptive to my questions.

My husband has had to have extensive rehab due to several foot surgeries. This facility is heads and tails above any of the other three rehabs he has been to before. The nurses and techs are all exceptional. Star, Jennifer, and Jessica always go above and beyond for Mr Pinson. Tia and her sister are wonderful also! The food is really good also. The chefs are to be commended. Overall everyone I have dealt with from admins to laundry to the driver, Mr Charles, is awesome. Thanks so much for caring for my his so well.