Riverbend at Farmington

Riverbend is a culture-first organization; it clearly runs with people as its top priority. They run a smooth operation and make this place feel like home. The staff here know each resident and their family members so well. It is abundantly clear that everyone truly loves working here; that should tell you more than any written review The day to day: each time I walk in the door, they greet me by name with the smile of a familiar friend. They have an uncanny ability to know where my parents are and how they are doing. The communication has been excellent, and the care throughout the entire building is genuine and compassionate. An example of how wonderful this community is: I love being on a first name basis with both Garrett and Matt when any 24/7 maintenance need comes up, no matter how small. They are engaging, involved, and helpful. This isn't because needs frequently occur, but more because they have a presence and quiet strength about them that shows they can, and will, help fix anything, or simply make things better. It’s also because everyone at Riverbend makes the effort and cares enough to make a connection. Everyone in the building has the same attitude. It’s part of the culture thing that permeates the building A more personal note: my father passed away at Riverbend in August - rest in peace, Dad. I have to say that Riverbend could not have been more caring, understanding, or helpful in coordinating to help our family care for Dad with dignity, respect, and kindness. The coordination with hospice was seamless (shout out to Monika and all at Athena Hospice). The nurses, the CNAs, and the executive team were exceptionally caring and compassionate around the clock. They stayed closely attuned to both of my parents to ensure that all of our family needs were met. They were kind, flexible, and understanding throughout end-of-life care. We have been part of the Riverbend community long enough to know that this is the norm every day. I trust this communi

My brother transitioned to Riverbend a few months ago and the facility is beautiful, clean and well maintained. But it's the staff that sets this assisted living facility apart. Every single interaction has been wonderful from the maintenance crew, housekeeping, dining, administrative and health professional staff. The staff greets my brother with a warm, friendly smile each day and bends over backwards to assist him when he needs help. We have also been impressed at how responsive and accessible the Executive Director, John Connolly, has been. And you will see John Connolly frequently walking the facility and checking in on residents personally. If you are considering assisted living for loved ones, based on our experience, they will be in very good hands at Riverbend.

Thank you to the culinary staff and allowing our large family to gather in the pub on the third floor for various occasions honoring our father. Dad appreciates all of us coming to him which lessens his travel experience since his mobility is decreasing. When contacted at least two weeks prior to the event and working with the culinary staff, they will set up all the tables, linens, and place settings for our future family gathering. A menu is also offered however, we prefer bringing in our homemade Italian food for family celebrations. After the Gathering the culinary staff returns and does the majority of the cleanup. This definitely allows us time to enjoy our visit with our father.