Riverside Nursing & Rehab Center

My mother had rehab here following shoulder replacement surgery after a fall in 2011. She received wonderful care. In April 2021, she fell at home and broke her hip. At first, the hospital sent hert to Ignite for rehab. They did nothing for her, but waited until her Medicare ran out before saying "she needs skilled nursing." We went back to Riverside. Therapists worked hard with her, but when they tried to get her up with a walker, her fear of falling paralyzed her. She became a skilled nursing patient and remained there until her death in September 2022. Facilities were still dealing with COVID precautions, but staff accommodated my daily visits in the lobby. While I waited for an attendant to bring Mom from her room, I watched the mobile residents come and go, each greeted by name by staff, sometimes sharing jokes or stories. Eventually, I was able to visit Mom in her room or the dining room. Things were always clean. Staff members were always kind and helpful to Mom. She told one aide, "You're my favorite. I love you." I thought Mom received kind and loving care from everyone. Obviously, I hoped for a better outcome, that she would regain the ability to walk and return home. But through no fault of the staff, that didn't happen. They helped me make the best of things, and we found much joy in that last year, despite the difficult circumstances Don't judge a facility by how new and pretty it is. Look for love. If love isn't there, the other trappings don't matter.

Riverside Nursing and Rehabilitation Center has been a wonderful forever home for my Mom. The Directors, Aministration Team, Nurses, Social Workers, CNA' s and other Staff have went beyond and above to make sure that my Mom is doing okay as well as the other Residents the best to their ability. I will always see Riverside in a positive light simply because they took really good care of my Father when he was there and now I am trusting them with my Mom's care. Although some Nursing Homes get a bad review for not being perfect, I truly believe that Riverside is perfect enough for me and my family standards, and I am hoping that other families will give them a chance as well and know that Riverside is doing the best that they can for each Resident. Riverside Rehab Nursing home and Rehabilitation Center has many times over and over again have been superb in all of the things they have done for my Mom and continues to do for her over and over. I have witnessed that each resident gets treated with respect, dignity, and so much more. The entire Staff deserves their flowers on all levels. It takes a lot for them to do what they do and still have to go back home to their own families. As a matter of fact they have treated my Mom and other residents as if they are a part of their family as well. It disturbs me when I read a review that targets Riverside of being something else other than what the Facility is. Targeting Riverside in a negative way should never be targeted at a Facility that is there to help us care for our loved ones. Something so many of us truly appreciate beyond words. A lot of us work full-time jobs and etc, so knowing that our loved ones are safe and secure on all levels is definitely a love and gift from God. Families have to also help in their loved ones care as well, and that means put some time aside so that you can be part of your loved one's treatment plan. That is how it works to make sure that you stay connected to your loved one and the dedicate

This place is so under staffed, plus the staff they do have are lazy & not certified! They left my granny in a room from 12 am to 9 am sitting in her own poop, said they didn't know cause the nurse light broken!! Really? You still need to check on her. When we called to ask for a shower we spoke to Anna the head person she got angry that our granny got a hold of us and went and yelled at her! The state told us this place is under investigation be aware!!!