Rockwell Park Rehabilitation and Healthcare Center

I just want to shout out and exceptional cna! Rochelle Mcmullen thank you for taking such great care of my uncle Rodney Gibson! He praises you all the time for always taking good care of him. Thank you for going above and beyond for my uncle. You are the best ever at Rockwell. My uncle says you make his day when you are at work. THANK YOU ROCHELLE FOR JOB WELL DONE! We appreciate all your hard work!

⚠️ FAMILIES AND CAREGIVERS — PLEASE READ BEFORE PLACING YOUR LOVED ONE HERE My family’s experience with this facility raised extremely serious concerns about communication, finances, and the handling of a patient’s benefits. My Papa was admitted for temporary rehabilitation and recovery, not permanent placement. Approximately one week after he was admitted, we later discovered that paperwork had been completed involving changing his address and arrangements concerning the management/payee of his benefits. As his daughter and primary caregiver, she was not informed or consulted beforehand. What makes this especially concerning is that we visited my Papa every day. Despite having regular contact with our family, no one clearly explained that these financial changes were being pursued or adequately explained the cost of his care, what insurance covered, what he would personally be responsible for, or how his monthly benefits could be affected. We discovered there was a problem only when my Papa’s benefits did not arrive on his card on the expected payment date. My mother had to advocate for him and start asking questions to determine what had happened. Those benefits were important to maintaining my papa’s obligations and household. The lack of clear information could have caused devastating consequences for our family, including eviction and the loss of essential household necessities. My papa came here to recover and return home. This was never intended to become a permanent living arrangement. If my mother had not been able to do the foot work and advocate for my papa he would have be trapped with no home to return. Families should not have to discover changes involving a loved one’s benefits only after the money fails to arrive. Major financial matters should be clearly explained, documented, and communicated appropriately so that the patient and family understand exactly what is happening. My advice to every family considering this facility: Ask detailed q

I would like to write a letter of commendation and praise regarding the excellent service given by Deborah Brown, BSW, Director of Social Services to our family as we transfer our family member, who is a resident at Rockwell Park Rehab, to another rehab facility in another state. Ms. Brown is very professional, informative, and extremely helpful. She explained all the procedures and thus very accommodating as she has kept us aware of all our options. Furthermore, she was so good to follow up with us on a regular basis and keeping us informed. We so appreciate all what Ms. Brown has done on behalf of our family and family member. Again, I want to thank Rockwell Park Rehab for having such a great representative of your company. Ms. Brown is the best!