San Diego Post Acute

I am writing this to warn other families: DO NOT trust this facility with your loved ones. My husbands grandfather that is 97-year-old, he has dementia, suffered multiple falls while under supervision. They are more interested in making excuses than in keeping vulnerable seniors safe. Save yourself the heartache and find a place that actually cares.

05/07/26 My grandmother was recently placed in this facility, and until now she had not experienced any issues. However, between approximately 12:00–1:00 a.m. last night, she accidentally soiled herself and immediately informed the nurse on duty. Two nurses then escorted her to the shower room, where they proceeded to wipe her down with cold towels. She was visibly distressed and repeatedly told them the towels were cold, but instead of addressing her discomfort, they closed the door while she was screaming. At one point, one of the nurses threw a clean diaper at her face. When my grandmother stated that she intended to file a complaint, both nurses laughed at her. Later, two different nurses entered the room to “follow up” on the incident. During this conversation, they asked me whether my grandmother is ever confused. I informed them that she does not suffer from memory loss. As they left the room, one of the nurses made an inappropriate facial expression, which further contributed to the unprofessional tone of the interaction. Additionally, the facility’s condition does not reflect what has been represented. Although the entrance appears remodeled, the room my grandmother has been staying in is in poor condition. The floors are sticky, there is a crack in the flooring, brown stains are visible on the ceiling, the paint is chipping, and part of the wall near the window is damaged. These conditions raise concerns about cleanliness, safety, and overall quality of care. Given the seriousness of the incident and the facility’s response, I have significant doubts that any corrective action has been taken regarding the staff members involved.

Love the team at San Diego Post-Acute Center! I am familiar with other SNF's and assisted living facilities. I found SDPAC by refferal, toured it immediately, and it is excellent. They provide multiple levels of care all on one campus. The layout is pragmatic and feels safe, secure, and robust. Highly functional spaces and well organized care teams - with a nurse's station in each unit. Visitation has been a plus too. I've been able to visit during the day and the evening. The care team members are dedicated and patient with family and their guests - even when we are overwhelmed and struggling ourselves. Appreciate the spectrum of services, rehab, therapists, operations, nurses, and aides providing care and support for my own family member. I would highlight that both the admissions and memory care teams are outstanding. My personal thanks go to Keyla, Olivia, Jordan, Diane, Vanessa, Stacey, Kimberly, and their crew.