South Hampton Nursing and Rehabilitation Center at the Cove

My mother was in the rehab facility and then moved over to long term care while at South Hampton. She received excellent care from everyone ,,,,, the doctors, nurses, CNA's, activities director, etc. From day one, everyone treated my mom and us like family. I would like to give a shout out to Trinity - she was amazing and went above and beyond not just with my mom but everyone she takes care of. What these wonderful people do is a very demanding and difficult job but they show up every day with a smile and love our loved ones.

We submitted an online inquiry to learn more about South Hampton Nursing & Rehabilitation Center and to schedule a tour of the facility for our father, who needed rehabilitation after a hospital stay. The following morning, around 7:45 a.m., the admissions nurse called and was very accommodating. She said she would be happy to give us a tour and explained that she left each day at 4:00 p.m. She asked that we call before coming so she could make sure she was available and even mentioned that she could still meet with us if we arrived right at 4:00 p.m. She also took the time to verify that our father's insurance authorization had been approved. Later that day, we had a narrow window to visit before 4:00 p.m. We called and left a voicemail to let her know we could arrive in about 20 minutes but received no response. While driving to the facility, we called again. The line was busy, so we left another message letting her know we expected to arrive around 3:15 p.m. Again, there was no response or return call. Because we needed to make an immediate decision about our father's rehabilitation placement, we decided to go anyway. When we arrived, we informed the receptionist that we were there for a tour. The receptionist contacted the admissions nurse, who was clearly visible sitting in her office. Rather than acknowledging us or coming over to greet us, she appeared dismissive, shook her head, and never made eye contact or spoke to us. She simply directed another nurse to conduct the tour. The nurse who gave us the tour was kind, professional, and helpful, and we appreciated her time. Unfortunately, our first impression had already been made. Choosing a rehabilitation facility for a loved one is one of the most important decisions a family can make. Professionalism, communication, and compassion matter just as much as the facility itself. Based on our experience with the admissions process, we did not feel welcomed or valued, and we chose to continue our search elsew

Went there to visit a longtime friend this afternoon and it was a very nice experience. She was cleaned up nice and so was the other patients. The facility was very clean, it had a good clean smell and the workers were very kind. I'd recommend South Hampton to anyone who is looking for a place to put their loved one.