The New Jewish Home, Manhattan

I live up in Canada and I had to put my Godmother, who lived in NYC on her own, into a home because she lived alone and dementia came on quickly during the COVID lockdown. The borders were closed, so I couldn’t be there in person to help. I was so fortunate a space opened at the New Jewish Home. The care was exceptional. Caretakers and nurses created a personal bond with my Godmother. They worked with me over the phone and FaceTime to make sure I stayed connected to her and to them. In fact, I had a FaceTime set to visit with her every weekend, for which I will be forever grateful for. In her last couple of weeks before she passed away, I could feel the family of women around her who grew to love her and care for her over the years. Exceptional connections I had was with Katie Wasilewska, Svetlana, and Cylvia. Thank you so much to all who cared for my Godmother since October 2020. You made a difference in her final years and helped me feel near her from up in Canada. I know she enjoyed the music, the dancing, the activities, the food and the coffee! Rather than her final years being isolated and alone in her tiny apartment, she lived in a vibrant community at the New Jewish Home with wonderful people looking out for her. Thank you from the bottom of my heart. Eleanor on behalf of the late Susan Tobin

When you have a loved one who needs rehabilitation and care, you hope to find a place where they will be treated with skill, compassion, and dignity. We found that at The New Jewish Home in New York. My mom is there for rehab, and we honestly could not be more grateful for the care she has received. What stands out most is that the kindness and high level of professionalism are consistent — it isn’t just one or two exceptional people. The entire staff we have encountered has been attentive, caring, and genuinely invested in her well-being. They are thoughtful about her needs, communicate well with our family, and always make sure my mom is part of the conversation about her care. The rehabilitation has been excellent, and she has become motivated and hopeful about reaching her goals. Most importantly, she feels safe, comfortable, and respected. She is treated with dignity and cared for as a person, not just a patient. That means so much to our family. The New Jewish Home has set a high standard of care that really stands out. We are truly thankful to everyone who is caring for my mom and would wholeheartedly recommend them to other families.

My mother-in-law (nearly 95yo) needed rehabilitation services after several hospitalizations and other medical issues which led to her having difficulty moving independently. She lives in New Jersey, but the care she's received in the past from a local centers has been mediocre at best. We decided to move her to The New Jewish Home and I cannot overstate what a completely different experience she is having so far (nearly 2 weeks)! The Home is bright, cheerful and very clean. There is no odor like we experienced in the other center (likely human waste that wasn't disposed of in a timely fashion). The staff seem happy to be there, and it shows in their dedication to their work. The HOME also has a beautiful, hidden garden that is fully accessible, replete with fish/turtle pond, benches, and shady spots. We spent a delightful two hours out there yesterday. During our time, the staff came by with a cart filled with pre-portioned ice cream cups and all the fixings (whipped cream, cherries, etc.). It was upbeat and so enjoyable! I have to believe this access to nature, on top of the incredibly attentive medical care she is receiving, is very therapeutic and conducive to a complete recovery. The staff have been very responsive both with my MIL and us, her family. They have a clear plan for what they will provide, and have communicated clearly about how they will assess whether they can meet her needs and what we can reasonably expect for her. I am sorry we didn't bring her here earlier. This place is a gem in a medical field that too often fails to treat our elderly with respect and quality care!