The Village at Penfield: A Willow Ridge Senior Living Community

Atria has been fantastic for my grandma. They regularly keep her busy with various activities and before the pandemic, the residents were always going on different trips. The staff members take great care of the residents and always have their best interest in mind. I would recommend the Atria in Penfield, they have built a great senior living community and I can't imagine my grandma living any where else.

And here we are 4 years later at what is now The Village at Penfield. We continue to be grateful for the wonderful care and loving attention that our parents have been receiving. The Village at Penfield has truly been a blessing. What stands out the most is the genuine concern and respect that every staff member has shown for our parents. They are very happy there and know that people at The Village really care about them. One important thing to consider as family members of a resident is that the more you can get involved in some way at The Village the more you will likewise feel that the residents and employees are truly all part of not only a caring community but an extended family. Our parents moved there in Oct 2019. Upon entering the building our parents were greeted with “Welcome Home” and they really did! The place has a very homey feeling with a lovely living room and colonial style dining room with a beautiful large fireplace. We decorated our parents room with their own furnishings and decor and it looks like a mini version of the apartment they moved from and that has really been key for making them feel safe and comfortable. The staff at Atria is amazing! Everyone is genuinely attentive and caring with our folks. It is such a relief to know that they have immediate medical care if needed. The staff goes above and beyond with activities for special occasions and entertainment for the residents. This being 2020 and all the restrictions that have been imposed to keep all the residents safe we were blessed that Atria did a wonderful job of making all the residents feel loved and cared for especially during the Thanksgiving and Christmas holidays. I can’t imagine our folks living in a nicer place.

Jeannette was awesome! I called about a year ago to get information regarding my mom. I was not ready to place her anywhere. Jeanette understood and offered any help and information. She followed up every month to check on my mom and ask if I had any questions or needed help in the process even if it was not with Atria. I am finally at the point when I need to move my mom. I visited Atria in Penfield and it was clean, everyone seemed happy, residents were visiting in the dining room. She was honest with me that my mom was more than they could take care of and offered suggestions on other communities in the area. She has been doing this for 25 years. Although I was disappointed, I was appreciative for her help. I can't speak to the food or activities, but it didn't smell like a an "old folks" home which is big thing for me as we had a horrible experience with a rehab facility.