The Watermark at the Pearl

I toured The Watermark with Amanda earlier this month and absolutely loved the facilities. Amanda was very knowledgeable and showed us every nook and cranny and explained how everything worked there. I was surprised how peaceful it was inside considering it's in the city. The decor and facilities were very high end. The restaurant was super fancy with linen table cloths and napkins. The food was delicious and I even ordered a glass of wine. I was there on "music night" so the main dining area was full of life. Everyone seemed very happy to be living there. They even have valet parking for guests!

Leaving one star is generous for this grossly negligent company. If you are needing assisted living or memory care, RUN don’t walk to another facility. My father was here for 7 months and was sent to the hospital 9 times. Most of those could have been avoided if their staff wasn’t grossly neglecting him. Shockingly, he has not been hospitalized once at his new assisted living home and is thriving. Watermark likes to push their fancy new accommodations to suck people in, but really just caters and cares about its rich white residents on the independent side. I am planning to take my concerns to legislators this fall.

I am so grateful for the community and team at Watermark at the Pearl in Portland, Oregon. I recently worked with Annie Whitlock, the sales counselor, along with the activity and nursing directors, to help a family move their mom here from Montana. An interstate move is always difficult, and every senior living transition comes with its own unique challenges. Senior living, by nature, involves complicated and emotional decisions, and there are always problems to solve when helping someone make a major move at this stage of life. What makes the difference is the team surrounding the resident and family, and this team truly made all the difference. Annie and the team went above and beyond to support both the new resident and her family throughout the transition. They were thoughtful, responsive, creative, and deeply committed to helping this move be set up for success. One of the most meaningful examples was the way they worked to help the resident find a specific church community in Portland. They even visited the pastor’s office themselves to help ensure she would feel spiritually and emotionally supported in her new environment. That level of care and follow-through is rare, and it speaks volumes about the heart of this team. I am very grateful for Annie, the activity director, the nursing director, and everyone at Watermark at the Pearl who helped make this transition as smooth and supportive as possible.