Villa Las Palmas Healthcare Center

My uncle is there, I have to say.. overall the place is pretty nice! My family and I are fairly impressed with the food, two thumbs up! Jason & his team provide plenty of options. We very much appreciate how well the staff interacts with him, we really couldn't be happier. Above and beyond our expectations! Sincerely, thank you all!!!

After 4 months of being here, it has not gotten any better. They insist on cramming 3 people into one room for profit. The middle bed is always loud and demanding and disruptive at all hours of the day and night. I use the bathroom and it requires me getting into my wheelchair and following an L shaped path from Bed C around Bed B's area. I'm frequently being blocked from accessing the bathroom due to the other residents' wheelchairs being put directly in my path. When I bring it up, they get mad at me for feeling that my accessibility rights are being violated. They should know better. If your loved one is in Bed C, furthest from the door, the CNAs and nurses will only come halfway into the room when the call button is pressed. It is One call button for three beds. They will check on Beds A and B and ignore me in Bed C altogether. As soon as someone comes into the room, the other two roommates will pounce on them and again I'm left still waiting for someone to notice me. It takes an hour or more to get pain meds. That's if they actually have them in stock. I am left waiting in pain for over 6 hours sometimes because they're waiting for the PA to sign off on the meds and then wait for the pharmacy to deliver them. They really need to plan ahead. There's not nearly enough staff to cover everyone here, especially the high-maintenance ones. Trying to sleep at night is impossible since Bed B turns on the TV sound and picture blaring into the room in the middle of the night. Not respectful of the other two roommates. They also lost several items of my personal clothing in the laundry that I have been trying to recover since March but I still have not gotten my items back despite reminding them multiple times. I keep getting mixed messages as to where missing items go, a shed, donations, an office somewhere. I think they're just afraid to tell me they lost everything and I'm never going to get my belongings back. Had I known their system was so messed up, I would have lab

All I can say about this place it's 10/10 my mom as been here for a few weeks now and she loves it, the people that work her are so helpful and nice it's very clean here 5-18-2026 Ok today is a very happy and exciting day for my mom she is leaving this beautiful place I would like to say thank you to all the incredible nurses and staff thank you for taking very good care of my mother I did not have to worry about her being at this place I knew she was being taken care of and all her knees were being met she was here for a month and a half I believe