Whitehall Borough Post Acute

This facility is SO much better than I thought it was going to be. My 94-year-old father had an extended stay in the hospital, so I was really nervous about sending him to a nursing home to get stronger. My good friend Kim ,who is a nurse , had two family members stay there last autumn, and said they did an amazing job. She is 100% correct! Everyone at Whitehall was caring and concerned and truly worked to help my dad get ready to go home. Daniel, Katelyn, Carol in PT, Kristin the CRNP and many others whose names i should have written down, did an exceptional job! The facility never smelled, was always clean, someone responded to my father’s call bell in a timely manner, the food was pretty good, and the therapy first rate. If any of my family members need skilled nursing care In the future, I would feel very good about sending them to Whitehall.

If you truly care about your family member’s safety and dignity, I strongly advise you to look for another facility. My experience with Whitehall Borough Post Acute was overwhelmingly negative, and I walked away feeling like this is not a place I would ever trust with someone I love. The biggest issue is the lack of real care and involvement from management and certain staff. The aides are the only people who consistently help residents, and they are stretched thin because they’re doing almost everything alone. I personally saw residents waiting far too long for basic help because management and other staff simply didn’t step in. That’s not just disappointing — it’s dangerous. A nursing home should have leadership that shows up, supports their team, and makes residents feel safe. That’s not what I saw here. The environment felt unorganized, unsupported, and not focused on resident well-being. Families deserve peace of mind, not stress or uncertainty. I highly recommend choosing a nursing home that actually cares and has strong leadership. Concordia at Rebecca Residence is everything this place is not — professional, supportive, and truly committed to caring for their residents. Management there actually helps, communicates, and ensures families feel confident in their loved one’s care. and if I could give zero stars, I would

They are definitely short staffed. My mother was there for a few months she needed changed and had to wait sometimes for 45 minutes Their business agent was a joke. But their therapists were excellent!