Windsor House

This is a horrible place!! The smell when you walk in is horrible. They have people screaming for help because they can’t reach there call button because they have them tied up so they can’t get to them. Shower area is completely falling in. My grandmother went 9 days without a bath or shower or even having a washcloth/bedbath bath because the water in the shower was burning people because they was getting as hot as 130 degrees. They told us yesterday that they can’t drink the sink water because there so much rust in the pipes and they can’t get the pipes fixed. But they give them water to take meds and to drink with their meals. My grandmother had to stand out in the hall because another lady walked in her room and pee in her bed and they wouldn’t remove the lady and I had to find my grandma a chair for her to sit in bc she been standing for so long her legs was shaking. Over all I wouldn’t recommend putting your love one in here. We are currently trying to find another nursing home for my grandmother

Windsor house has been wonderful for my mother, so don't judge a book by its cover. It is true that Windsor house need a makeover, and they are working on it. However, the staff has been great. They have a new DON and administrator. They have also hired new nurses and CNA's. The veteran CNAs have been wonderful with training the newcomers. I just can't say enough of how this place has helped my mother. She has gained her weight back and she has been very happy. However, I do plan to move her to a different memory care only because, now, they are allowing men in the memory care unit. I know males need a place also, but my mother hasn't had a good experience with men in memory. So this is the only reason why I'm moving her. So remember, don't let one bad apple spoil the bunch. I've had incidents with some of the employees there, but this group of administration listen to your concerns and they do something about it. I know the memory care unit has been wonderful for my mother. I want to thank all the staff at Windsor House.

My wife had been very sick with an infection. Well in the hospital they discovered that part of her problem was that she would need spine surgery. She was sent to the windsor house to recover and receive therapy to gain strength for surgery. The place stunk and was filthy. The toilite seat in her bathroom was broken almost causing her to fall off of it. I received a call the next day that my wife had fallen. They blamed it on my wife. When I asked her about it she said that she had kept trying to get the nurses to come help her to the bathroom but no one would come. She got tired of laying in her urine and feces so she tried to handle it herself. After she fell she lost feeling in her legs and can barely move them. My wife went there to heal and prepare for surgery now her prognosis looks bleak. I am definitely not done with this. Please do not send your loved one here there chances for any positive help are close to 0.