Isabella Geriatric Center

I’m very grateful for the care and support provided at Isabella Center for Rehabilitation and Nursing Care. The staff were kind, respectful, and attentive, and they made the experience much easier for our family. I especially appreciated the professionalism and compassion shown by the caregivers and rehabilitation team. The facility offers a supportive environment with a variety of services and activities. Overall, I’m thankful for the care we received and would recommend Isabella Center to families looking for rehabilitation and nursing care.

I oftentimes have to notarize signatures on documents - typically estate planning such as powers of attorney - for residents of this facility. I have to say that the staff is always courteous both to me as well as my clients. The rooms are well-kept and the atmosphere is generally pleasant, never overcrowded or stressful. If you are in search of a rehab center for a loved one, I can wholeheartedly recommend Isabella.

I would strongly advise against placing your family member in this facility. Since the new management took over, the quality of care has significantly declined. The facility is severely understaffed, with nursing assistants often responsible for 15–16 residents each. This makes it impossible to provide safe, attentive care. Meals are frequently delayed, with residents receiving cold food 1.5 to 2 hours late. There have been noticeable cases of rapid weight loss among residents, which is deeply concerning. Basic hygiene and dignity are not being maintained. Residents are not consistently showered, and many are left sitting in urine or feces for extended periods due to lack of staff. Some residents remain in soiled linens for hours because aides are overwhelmed and unable to keep up with the workload. These conditions lead to frustration among residents, sometimes resulting in verbal or physical altercations. The overall environment feels chaotic and distressing. Management appears disconnected from what is happening on the floor. The focus seems to be more on operations and cost than on the well-being of residents. Staff are overworked, and concerns do not appear to be addressed effectively. This is not a place where vulnerable individuals receive the care and respect they deserve. Please consider other options before trusting this facility with your loved one. PLEASE!!!!