Northampton Post Acute

Google reviews

• D
  Delynn Gerhard a month ago

  My grandfather was sent to this facility after a fall that resulted in an emergency-room visit. Unfortunately, his stay was very brief—and based on what our family experienced, we are extremely grateful that it was. When a family member stopped in to check on him, they found him in the position shown in the attached photos. His pulse had dropped to 48 bpm, and there were no nurses or other staff members present in the immediate area or within sight at the time and as you can notice in the photo his body was slowing coming off the bed which could have ended terribly! Thankfully, our family member happened to check on him when they did. I cannot imagine what could have happened if no one had stopped in. This was an incredibly frightening situation for our family. I work in a nursing-home setting myself and understand the level of responsibility that comes with caring for someone’s loved one. Residents especially those who have recently experienced a fall should be appropriately monitored, have frequent rounds conducted, and have significant changes in their condition promptly recognized, addressed, documented, and communicated to their family when appropriate. This experience was completely unacceptable to our family. When you place a loved one in a care facility, you are trusting that they will be watched over and cared for when you aren’t there. Families should not have to wonder whether someone is checking on their loved one or discover a serious change in their condition themselves. I strongly encourage anyone considering this facility for a family member to do your research, ask questions about staffing and resident monitoring, and understand exactly what procedures are in place for fall-risk residents and changes in condition. Our family will never forget this experience, and we sincerely hope that no other family has to go through something similar.my grandfather is happy and healthy at a different location and we have seen great strides back to his happy self.

• T
  thomas fisher 3 weeks ago

  The staff is always friendly and helpful. My wife has been at two other rehab locations and I only wish we had been here. Special thanks to Mary Rader and Wendy who have been so kind and helpful, they have made this difficult time in our lives so much easier, don't know how they do what they do. Thank you both so much.

In the order Google returned them. Not verified by CaringAdvisor.