Litchford Falls Health & Rehab

Name: Litchford Falls Health & Rehab
Address: 8200 Litchford Road, Raleigh, North Carolina, 27615, United States
Price range: $$

Raleigh North Carolina, United States , North Carolina , United States

3.7 on Google · 77 reviews

Skilled Nursing

About Litchford Falls Health & Rehab

Litchford Falls Health & Rehab is a skilled nursing community located in Raleigh, offering both short-term rehabilitation and long-term nursing care. The community's approach, referred to as LifeWorks Rehab, centers on a clinically guided program designed to be tailored to each resident's individual recovery needs. This community is suited to individuals recovering from a hospital stay, surgery, or illness who require professional rehabilitation support before returning home, as well as those whose ongoing health needs call for long-term skilled nursing care. Families considering Litchford Falls Health & Rehab may want to contact the community directly to learn more about specific therapy services, daily routines, and visiting arrangements.

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Google

Closed

3.7

77 reviews

Every day · 8:00 AM – 8:00 PM

Google reviews

Melody Botts 3 months ago

My Mother has been here about three years. Things have changed a lot this year for the better! The facility has had a facelift outside and inside. Almost everyone I have interacted with has been very friendly and nice! The people caring for Mother are kind and caring. I don’t know everyone’s name but Karen and Megan have been wonderful! The meals have improved. Just about everything is improved! I have to say that Kianna Phillips who mans the front office is amazing at her job!
Missy Zentgraf 4 months ago

I wanted to wait until some time had passed before writing this review so I could reflect on our experience objectively. My mother was admitted to Litchford Falls for a hospice respite stay. As a caregiver placing a loved one in someone else's care, you are already carrying an emotional burden, and first impressions matter. Unfortunately, our admission experience was very disappointing. After arriving, we sat waiting for approximately 45 minutes without anyone explaining the admission process or checking on us. We were left wondering if anyone even knew we were there. That lack of communication immediately created anxiety during what was already a difficult day. During her stay, I did receive a phone call informing me that my mother had been found on the floor in the media room. I appreciate that the facility notified me promptly. However, I was told the room had been left unsupervised, so no one knew how she had fallen or how long she had been on the floor before she was found. As the daughter of a vulnerable hospice patient, that was deeply concerning. Perhaps most concerning, an inhaler belonging to another resident was accidentally sent home in my mother's belongings. Medication safety should never be taken lightly, and this should not happen. I want to be fair in saying that I know healthcare is demanding work, and I appreciate those who care deeply for their residents. My intent is not to criticize individual caregivers but to encourage improvements in communication, organization, supervision, and medication safety. Families entrust you with the people they love most. A warm welcome, consistent communication, careful supervision, and attention to resident safety would make a tremendous difference for families navigating an already emotional experience. My hope in sharing this review is not to criticize, but to encourage improvements so future residents and their families have a better experience than ours.

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Lady a month ago

Covid in the building for two weeks the people in charge, etc. knows that there is someone who is spreading Covid at this facility the resident who are in their right mind are upset with this person who has Covid. The person who has Covid is wondering the hallways with no mask on and spreading it through the building people are getting sick however, this facility is about money. There's no need to contact the people that are responsible because they don't respond back to your emails so if you have a parent or a loved one at this facility be sure to come everyday all day if you want things done right.
Shirley Wynia 4 months ago

I was in this facility for 1 month. The PT and OT staff were very professional and understanding. I can not say that about the nursing staff. The business office demanded payment in 10 days with no answers to questions about my bill despite numerous calls only to get an answering machine or announcement that the mail box was full. There were no return phone calls as promised. I only found out from my insurance company that a claim had not even been filed. I would not recommend this facility for my loved ones.
Justin Kearney 4 months ago

I am looking into reporting these issues to the appropriate agencies because this level of neglect should not be ignored. I am beyond disgusted by the level of neglect and lack of basic human decency my mother has experienced at this rehabilitation facility. No patient — especially an elderly person depending on staff for care — should ever be treated this way. My mother has repeatedly been left sitting in her own feces and urine for HOURS despite staff being notified multiple times. This was not a one-time accident or an isolated incident. We spoke directly with staff and voiced serious concerns about her being ignored when she needed to be changed and cleaned. Shockingly, the EXACT SAME ISSUE happened again the very same day after we complained. At one point, she was left waiting so long for assistance that she urinated on herself FOUR separate times before anyone properly helped her. Imagine the humiliation, discomfort, and emotional distress that causes a vulnerable patient. It is degrading and inhumane. The neglect does not stop there. She has struggled to even get something as basic as water. Patients should never feel thirsty and helpless because staff cannot be bothered to respond to the call button for hours on end. To make matters worse, my mother gave a staff member $5 to buy her a soda from the vending machine that cost $2.40, and only received 40 cents back. Whether intentional or careless, taking advantage of elderly patients — even in small amounts — is unacceptable and speaks volumes about the culture of this facility. This place advertises rehabilitation and care, but what we have witnessed is neglect, indifference, lack of dignity, and complete failure to meet even the most basic standards of patient care. Families trust facilities like this to protect and care for their loved ones when they cannot be there every second. Instead, we have watched my mother be ignored, humiliated, and neglected. If you are considering placing a loved one here,