UNC Rex Rehabilitation and Nursing Care Center of Raleigh

My mother was there. She needed help and would call the nurse. It would take 45 mins to get to her room. this happened several times so I signed her out to leave and come home. It bad when you need help and call and nobody responds.

My mom was recently discharged from Rex Rehab Raleigh and we were extremely happy with the care she was provided. She regularly commented about how nice the staff were and we found them to be extremely responsive. One example of their follow through was when I discussed something with the PT one afternoon and when I spoke with the NP the next morning and asked about it the NP said that the PT had already checked with her and approved the change. Mom enjoyed the food and we found there to be a good variety of items to choose from.

I was reluctant about sending my Uncle Bill Osborne to a rehab facility. Like everyone, I've heard the horror stories about how poorly they are treated. To my great surprise, this has not been our experience. To the contrary, my Uncle Bill has some incredible care providers who treat him like "their" Uncle too. Specifically, the team that includes Fantasia, Toya, Sanita, Crystal and Philip have made me sleep comfortably at night knowing that they care for him just like I do when he is at home. Great job to this incredible group of care providers! My only complaint is the ice machine in the community break room has been broken too long and its not kept very clean (machine leaks water regularly on the floor, towels are left on the floor (risk of fall waiting to happen), food trays are left in the room (very odd), etc). This is where family members go for snacks and beverages so it should be kept as clean as our loved ones room. Overall though, the team takes incredible care of my Uncle and they are an awesome group of caregivers!